FAQs

 

1. When do I need to send my deposit?

Your deposit is required before we confirm your booking. Hotels provide us with an option date & if we don't confirm your booking before this date, then it is cancelled. We can provide you with a proforma invoice for your Finance Office if this is required.

 

2. What amount of deposit do you require?

1 day tours £600 per coach booked

2 or more days £1000 per coach booked

 

3. When will the balance be due?

The balance is due eight weeks prior to your departure date.

 

4. What passenger information do I need to provide and when is this required?

We require basic information about each member of your group (including all responsible accompanying adults) such as their full name, DoB, age at time of travel, gender, medical conditions or medication being taken & any special diets. It will soon be a requirement for us to collect additional information such as passport numbers.

This information must be received by us as soon as you have finalised your group lists & no later that two weeks prior to travel. It is only when we have these lists that we can make the appropriate rooming & meal arrangements on your study tour. Once Final Tour Details have been sent to you, any further changes to these lists may incur a £25 administration charge.

 

5. Are my dates available?

When we receive your request for a provisional booking we will check on the availability of accommodation & ferry crossings that require on-board accommodation. As soon as we have made provisional reservations we will contact you with this information. It is rare that we cannot secure the preferred accommodation or ferry crossing requested, although at peak times we may need to alter departure or arrival times to ensure that your tour itinerary is fulfilled.

 

6. Where will my group be staying?

If you have travelled with us before, then you can make a request for your preferred accommodation & we will do our best to secure this for you (subject to availability). If you are certain that you wish to travel with us again then it is advisable to request a re-quotation on your return & make your request at this time.

If you are a new client, we will choose accommodation that best suits your needs & is most convenient for your chosen itinerary. We have a wide range of accommodation types in France, Belgium, the Netherlands & Germany that we use regularly.

 

7. Will the rooms have en-suite facilities?

Most of the accommodation used by Galina, whether in hotels or hostels, have en-suite facilities. This also includes accommodation booked on overnight ferries.

 

8. What provision is made for passengers with disabilities?

We make every effort to provide coaches & accommodation that are suitable for disabled passengers.

 

9. What is included in my tour price?

Everything that is included in the tour price is itemised in your Quotation Pack. The price includes all transport costs (coach transport, ferry or Eurotunnel), accommodation, most breakfasts & evening meals (lunches are only included on certain tours – see "Meal Arrangements" section of your quotation).

Some entrance fees are included (see "Venues & Excursions" section of your quotation).

A Study Pack or Destination Guidance Pack is included.

Guides are included in the price of all English & Religious Studies Tours but are optional in some of the other subjects. We do include the services of a Tour Director for a day whilst in Paris (see "Tour Guide / Tour Director" section of your quotation).

 

10. What will my coach be like?

All coaches are full executive vehicles with 49 passenger seats. They are equipped with video or DVD, a WC, seatbelts, a PA system & all have a continental safety door. We do not usually request larger vehicles as should your vehicle breakdown whilst on tour, it would be difficult to source another vehicle of the same size.

 

11. What if my numbers change after I have booked my tour?

This happens on a regular basis & is not a major problem as long as we are informed immediately. Once we have received written confirmation (by fax or email) of a change in numbers, our Finance Manager will issue a new invoice with your revised balance. Please bear in mind that a drop in numbers may mean that the tour price moves into the next price band in your quotation & as a result the cost per student may increase. Please refer to our Booking Conditions for further details concerning refunds. It is therefore advisable to ensure that you request a significant non-returnable deposit from your students when planning your tour.

 

12. What happens if I have students with allergies or special dietary requirements?

If we are made aware of these in advance & they are written on the student lists completed by you two to three weeks prior to travel then this information can be sent to the accommodation or restaurants on your itinerary. If Halal or Kosher food is required, special arrangements will need to be made so a greater period of advance notice is necessary (preferably at the time of booking). Please note that few hotels & restaurants are able to offer Halal or Kosher food & a vegetarian menu may be offered as an alternative.

 

13. Do you offer overnight coach travel?

Galina take Risk Assessment very seriously & the decision not to allow our groups to travel overnight on a coach has been taken in the interests of health & safety. In addition, the well-being & alertness of coach drivers is important & we believe that travelling through the night would have a detrimental effect on this.

 

14. Do you supply emergency contact numbers on tours?

As part of your Final Tour Details pack we provide the contact numbers of the emergency services for the country or countries in which you are travelling. If you have a guide or tour director then he or she will assist with any issues that may arise. If a serious issue arises we have a Duty Manager on call out-of-hours. This number is supplied in your Final Tour Details document.

 

15. Can we request a driver that we have had before?

Yes. Once you re-book with us you can make a request for a particular driver & we will endeavour to secure his or her services for your next Galina tour. This is, however, subject to that driver being available & not on holiday on your chosen tour dates.

 

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