The Galina Team

   

Tour Sales and Administration

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Galina's Tour Sales and Administration team provide each group leader with a named direct contact who can offer advice and deal with all aspects of your tour.  If you have a tour-related question or problem that needs to be sorted out, our Tour Administrators are here to help. Once you have booked, you will be allocated your own Tour Administrator who will assist you and be your main point of contact.  They will make all the necessary reservations from your Channel crossing to your accommodation and venues. On your return, your Tour Administrator will welcome you back and send you a questionnaire to gather valuable feedback from you and your group and see what plans you may have for future tours. We take on board your comments and suggestions and will use these to further improve your itinerary for next year’s tour.

 
 

Tour Development

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Our Tour Development team regularly meet to review what we offer in light of changes to exam board specifications and National Curriculum orders.  We have a network of subject specialist Tour Consultants, all with teaching and examining experience, who assist in the development of new study materials and the training of our sales team.

Co-ordinating our tour development is Dr David Favager, who is a History specialist with many years teaching experience.  David ensures that what we offer is directly relevant to the UK schools' curriculum and looks at opportunities for the introduction of new tours and destinations. We regularly look to engage the services of new Tour Consultants on a consultation basis to help us carry out the on-going review of our study materials and itineraries. To see what current requirements we may have, please take a look at our vacancies page.

 
 

Marketing and Tour Delivery

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Galina have a very high number of repeat bookings due to the high level of satisfaction experienced by our clients.  Every questionnaire is read by our Operations Manager who then ensures that 'success is repeated'. We demand very high standards not only from our own staff but from all of our coach drivers, guides and accommodation suppliers. Safety, comfort and value for money are key to a successful Galina study tour.  We know how important a friendly, helpful and flexible guide and coach driver can be to the success of a tour.  We take extra care in the allocation of both guides and drivers.  The fact that our clients keep requesting (and whenever possible, getting) the same driver and guide every time they travel suggests that most of the time we get it right. We contact schools regularly with information about all of our study tours, via e-mail and post. An easy way to keep informed is by joining our very active social media communities. Links to our Facebook and Twitter pages are shown below.

 

   

Finance

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Any queries clients may have regarding the payment of a deposit or settling a balance can be dealt with by our Finance Department, currently led by Karen Smart.

Karen will be happy to help with any queries you may have with regards your tour finances and can assist with questions relating to any travel insurance you may have booked with us.

Tour Administrators are also on hand to give up to date information on payment schedules.

 

 

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Get in touch

Call 0800 801 560
Email us here

 

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