FAQs

 Brexit FAQ's

There is a lot of Brexit related news at the moment & many of our customers have asked us about travelling to Europe with a school or student group over the coming months. We have created a Brexit blog which will be updated regularly. Visit http://www.schooltours.co.uk/blog/brexit-faq.html

 

1. When do I need to send my deposit?

Your deposit is required before we confirm your booking. Hotels provide us with an option date & if we don't confirm your booking before this date, then it is cancelled. We can provide you with a proforma invoice for your Finance Office if this is required.

 

2. What amount of deposit do you require?

Please see section 'Your Tour Price' page 3 & 4 of our Booking Conditions to confirm the amount of deposit that is required.

 

3. When will the balance be due?

Please refer to full booking conditions on WST website here: https://www.wsttravel.com/booking-conditions/ 

 

4. What passenger information do I need to provide and when is this required?

We require basic information about each member of your group (including all responsible accompanying adults) such as their full name, DoB, age at time of travel, gender, medical conditions or medication being taken & any special diets. It will soon be a requirement for us to collect additional information such as passport numbers.

This information must be received by us as soon as you have finalised your group lists & no later that two weeks prior to travel. It is only when we have these lists that we can make the appropriate rooming & meal arrangements on your study tour. Once Final Tour Details have been sent to you, any further changes to these lists may incur a £25 administration charge.

 

5. Are my dates available?

When we receive your request for a provisional booking we will check on the availability of accommodation & ferry crossings that require on-board accommodation. As soon as we have made provisional reservations we will contact you with this information. It is rare that we cannot secure the preferred accommodation or ferry crossing requested, although at peak times we may need to alter departure or arrival times to ensure that your tour itinerary is fulfilled.

 

6. Where will my group be staying?

If you have travelled with us before, then you can make a request for your preferred accommodation & we will do our best to secure this for you (subject to availability). If you are certain that you wish to travel with us again then it is advisable to request a re-quotation on your return & make your request at this time.

If you are a new client, we will choose accommodation that best suits your needs & is most convenient for your chosen itinerary. We have a wide range of accommodation types in France, Belgium, the Netherlands & Germany that we use regularly.

 

7. Will the rooms have en-suite facilities?

Most of the accommodation used by Galina, whether in hotels or hostels, have en-suite facilities. This also includes accommodation booked on overnight ferries.

 

8. What provision is made for passengers with disabilities?

We make every effort to provide coaches & accommodation that are suitable for disabled passengers.

 

9. What is included in my tour price?

Everything that is included in the tour price is itemised in your Quotation Pack. The price includes all transport costs (coach transport, ferry or Eurotunnel), accommodation, most breakfasts & evening meals (lunches are only included on certain tours – see "Meal Arrangements" section of your quotation).

Some entrance fees are included (see "Venues & Excursions" section of your quotation).

A Study Pack or Destination Guidance Pack is included.

Guides are included in the price of all English & Religious Studies Tours but are optional in some of the other subjects. We do include the services of a Tour Director for a day whilst in Paris (see "Tour Guide / Tour Director" section of your quotation).

 

10. What will my coach be like?

All coaches are full executive vehicles with 49 passenger seats. They are equipped with video or DVD, a WC, seatbelts, a PA system & all have a continental safety door. We do not usually request larger vehicles as should your vehicle breakdown whilst on tour, it would be difficult to source another vehicle of the same size.

 

11. What if my numbers change after I have booked my tour?

This happens on a regular basis & is not a major problem as long as we are informed immediately. Once we have received written confirmation (by fax or email) of a change in numbers, our Finance Manager will issue a new invoice with your revised balance. Please bear in mind that a drop in numbers may mean that the tour price moves into the next price band in your quotation & as a result the cost per student may increase. Please refer to our Booking Conditions for further details concerning refunds. It is therefore advisable to ensure that you request a significant non-returnable deposit from your students when planning your tour.

 

12. What happens if I have students with allergies or special dietary requirements?

If we are made aware of these in advance & they are written on the student lists completed by you two to three weeks prior to travel then this information can be sent to the accommodation or restaurants on your itinerary. If Halal or Kosher food is required, special arrangements will need to be made so a greater period of advance notice is necessary (preferably at the time of booking). Please note that few hotels & restaurants are able to offer Halal or Kosher food & a vegetarian menu may be offered as an alternative.

 

13. Do you offer overnight coach travel?

Galina take Risk Assessment very seriously & the decision not to allow our groups to travel overnight on a coach has been taken in the interests of health & safety. In addition, the well-being & alertness of coach drivers is important & we believe that travelling through the night would have a detrimental effect on this.

 

14. Do you supply emergency contact numbers on tours?

As part of your Final Tour Details pack we provide the contact numbers of the emergency services for the country or countries in which you are travelling. If you have a guide or tour director then he or she will assist with any issues that may arise. If a serious issue arises we have a Duty Manager on call out-of-hours. This number is supplied in your Final Tour Details document.

 

15. Can we request a driver that we have had before?

Yes. Once you re-book with us you can make a request for a particular driver & we will endeavour to secure his or her services for your next Galina tour. This is, however, subject to that driver being available & not on holiday on your chosen tour dates.

 

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Read Our Latest Blog Posts

  • Advice For Groups With Bookings

    At the moment we are being guided by this statement from STF & OEAP Please take a look for more information.

    As you will see, the advice only covers groups travelling until 16 April. However we understand that it is likely that this will be extended along with all social distancing measures.

    As we are sure you will appreciate this is an incredibly challenging time for everyone involved in educational travel. Information and policies are changing on an almost daily basis. At the moment we are awaiting updates from amongst others; the Department for Education, the Department for Business, Energy and Industrial Strategy, the Department for Transport, the Foreign and Commonwealth Office, ABTA, the School Travel Forum and some insurance companies, all of which has a bearing on the advice which we give all our groups and not just school groups. Consequently, if you are departing on or after 01 June we would very much appreciate your patience and forbearance whilst we wait to hear back from some or all of these organisations and are in a position to give you more constructive guidance and advice. Hopefully this should be within a matter of days.

    However for groups departing on or before 31 May we appreciate the urgency of you knowing what your options are so our staff will be in touch this week to discuss these with you.

    We are pleased to advise that the DfE have confirmed that they will accept all cancellation claims for groups travelling this academic year from all RPA members so if this applies to you, you may wish to start this process before we are able to contact you. Please take a look for more information.

    It is also worth mentioning that some schools and other groups have successfully claimed for the cost of cancelled trips using their own insurance so you may wish to try this before we are able to contact you.

    At Next Generation Travel our staff values and behaviours are guided and managed by the NGT TOGETHER words…

    NGT Together

     

    We truly hope that we can fully demonstrate our absolute passion to work with educationalists to deliver exceptional learning outside the classroom experiences, make the process as easy as possible and offer you real workable solutions to keep these valuable experiences in the school calendar.

    Written on Thursday, 23 April 2020 15:54
  • Statement from ABTA & STF

     

    STF           ABTA logo 1

    We are dedicated to bringing you the latest news and updates regarding travel. 

    Please find below a joint statement from the STF and ABTA as of March 13th 2020. Our current understanding of the situation regarding school trips is as follows:

    • The government has advised schools that they should not undertake international school trips at this stage. This is due to concerns that the schools would face significant challenges in making arrangements to ensure children’s welfare should adult supervisors or children be required to self-isolate. Schools will decide how to act upon this advice. If schools do cancel their trips, normal cancellation terms will apply.
    • Schools should contact either their own general insurers or the Department for Education as they may have some financial cover in place for this scenario. This is one of the areas we are seeking clarity on urgently, so we will update again as soon as we have more info.
    • The Government is not advising schools to stop trips within the UK so schools can proceed as planned if they wish. The Government is advising schools to refresh their risk assessments.Customers wanting to cancel must do so at their own cost, normal cancellation charges apply.

    https://www.gov.uk/government/publications/guidance-to-educational-settings-about-covid-19/covid-19-travel-guidance-for-the-education-sector

    Written on Friday, 13 March 2020 15:35
  • Brexit FAQ's

    Last edited 30.01.2020

     

    We now know that the UK will leave the EU at 23h00 (GMT) on 31 January 2020. Following Brexit we will enter a transition period which will run, at least, until the end of December 2020. During the transition period everything will remain the same and you can continue to travel as you do now.

    We will continue to monitor the information provided by travel industry experts, organisations like ABTA and the UK Government and pick out what we believe is relevant for you.

     

    Common questions about travel after 31 January 2020

     

    Will flights still operate?

    Yes. During the transition period, everything will stay the same until the end of December 2020 and flights will continue as normal. 

     

    Will my coach journey still operate?

    Coaches will still be able to travel to, from and around EU countries as usual. 

     

    Will trains from the UK to the EU still operate?

    Trains from the UK to the EU will continue to operate as usual. 

     

    Will we have to show our passports at each border?

    We do advise you keep passports handy when travelling throughout Europe, as you may be required to prove your right to travel at border crossings or security checkpoints.

    You can always check on https://www.gov.uk/foreign-travel-advice to find out more about visa restrictions for your destination.

     

    Will I need a new passport?

    Valid passports can still be used. You do not need to have six months left on your passport to travel to the EU. Your passport does however need to be valid for the whole of your trip. 

    If you are looking to travel to Europe from 1 January 2021, you will need your passport to both:

    • have at least 6 months left
    • be less than 10 years old (even if it has 6 months or more left)

    If you do not renew it, you may not be able to travel to most EU countries and Iceland, Liechtenstein, Norway and Switzerland.

    If you would like to know more take a look at the latest Government advice.

     

    Will I still be able to use a collective passport?

    Whilst the position as to the validity of collective passports for travel to the EU has not changed, if you are able to arrange for each traveller to have an individual passport which has the requisite validity, this may help to forestall any issues which might arise.

     

    Will I need a visa to travel to the EU after Brexit?

    No. UK travellers will not need a visa to travel to the EU after Brexit. 

     

    European Health Insurance Card and travel insurance

    The European Health Insurance Card (EHIC) allows any EU citizen to access state medical care when they are travelling in another EU country. UK registered EHICs will still be valid throughout 2020.

    ABTA has always advised when travelling to the EU and beyond, that it is important you take out travel insurance. Our tour price includes comprehensive travel insurance as standard. So, unless you advise us that your school or college has its own travel insurance and you wish to decline our insurance, you will automatically have insurance cover with us.

    For more information on our insurance go to:

    Galina Insurance Policy

    Further advice on travel insurance can be found at https://www.abta.com/travelinsurance

     

    Will my tour price change?

    If you have an existing booking with Next Generation Travel group brand:

    We have placed forward contracts for foreign currency so fluctuations in the exchange rate are highly unlikely to affect the price of your tour.

    Please note however that, if there is a change in legislation that will affect your overall tour price and which is out of our control, eg visa costs, surcharges, this cost would be passed on to you.

    As is always our policy at Next Generation Travel we will do our best to do the right thing to work with you to ensure your trip would continue.

     

    If you have not yet booked your tour:

    Due to our forward buying policy for foreign currency, we will work with you to ensure there is no or a low impact on pricing. The travel industry is reporting that the sensible advice is to book now to secure your booking on current currency rates.

     

    What is the law on price changes?

    If there are increases in transportation costs, taxes or fees chargeable for services post Brexit, the law says that package holiday providers, like Next Generation Travel, are permitted to increase their prices. However, we are pleased to confirm that there would be no change within 20 days of your departure and we would cover the first 2% of any price increase. In the unlikely circumstances that prices were to increase by more than 2% you may be asked to pay an additional fee however where the price increase is 10% or higher, you have the right to cancel and receive a full refund of all monies paid, except for any amendment charges.

     

    Will overall prices go up in the future?

    Tour prices in the future will always be open to normal market and economic fluctuations such as currency and service prices. Our foreign currency forward buying policy means we always look to protect customers from the impact of currency fluctuationsHowever, overall tour prices may in the future be affected by changes in legislation such as visa costs, surcharges etc. or increased cost in services such as flights or ferry crossings.

    At Next Generation Travel our experienced staff will always provide you with a tour price which is based either on the actual current rates for your service or estimated rates which are based on our extensive knowledge of the travel and industry. We will always communicate any price changes as they are given to us and have an open and honest pricing policy, which will ensure you should have no surprises later on.

    Data roaming

    Under EU rules, the cost of making calls, sending messages or using the internet on your phone in the EU is the same in the UK and this will continue after 31 January 2020. 

     

     
    ABTA
     
    Brexit Advice for Travellers
     
    Passport Office
     
    Check A Passport – to see if your passport is valid for your destination
    Passport Office FAQs
     
    Industry Articles
     
    What Does Brexit Mean for Travellers
    How Will Brexit Affect Your Holiday
     

     

    Written on Tuesday, 24 September 2019 14:44
  • Brexit – Update January 2020
    Written on Friday, 20 September 2019 15:29 Read more...
  • Take your students to a Panto this Christmas!
    Written on Thursday, 12 September 2019 10:15 Read more...
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