Privacy Policy

 

Who we are

Next Generation Travel is the parent company of educational travel brands WST, FHT, Anglia Tours, Study Experiences, Sport Experiences and Remembrance Travel for School & Youth Groups. This privacy notice is issued on behalf of the Next Generation Travel Group, so we will refer to these companies collectively as NGT Travel. When we say “we”, “us”, or “our” in this privacy policy, we are referring to the relevant company in the Group responsible for processing your data. Next Generation Travel Limited is the controller and is responsible for this website.

This privacy notice sets out how we collect, process and protect your personal data.

If you have any queries about this privacy policy or our privacy practices, please contact our Data Compliance Officer by email (This email address is being protected from spambots. You need JavaScript enabled to view it.) or by writing to us at the address set out below.

Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Third-Party Links

When you click on the links on our website, they may direct you away from our site. Once you leave our website, or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. We would therefore encourage you to read their Privacy Policy before using the third-party website

What types of personal data do we collect?

We collect personal data about you whenever you make a booking or otherwise interact with us, in person, by telephone or email, via our website, or by any other contact methods. This may include:

Identity Data: including your first, middle and/or last name, title, date of birth, gender and passport details.

Contact Data:  including your email address, school or club address and telephone numbers, emergency contact details.

Other Travel Details: including vehicle registration and information required for excursion bookings.

Financial Data: Includes payment information, such as bank details or credit/debit card details required for us to process your booking.

Transaction Data: includes details about payments to and from you and details of services you have purchased from us.

Special category data: including information relating to disabilities, mobility or medical conditions and any dietary restrictions, which may also disclose your religious beliefs.

Marketing and Communications Data: including your preferences about receiving marketing communications from us and your communication preferences.

Usage Data: including personal data which relates to your usage of our website, products and services.

Technical Data: includes information such as  your internet protocol (IP) address, login data, traffic data, weblogs and other communication data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

When do we collect your personal data?

Direct Interactions: You may provide personal data as a result of your direct interactions with us. This includes personal data that you provide when you engage with us, enquire about our products/services or place a booking with us.

Third Parties: We may collect information about you from a third party when required to do so to fulfil our contractual obligations relating to a booking. For example, if you are travelling with others or a tour has been organised on your behalf, we may have been provided with your personal data by a third party, under the terms of our Information Sharing Agreement.

Automated technologies and interactions: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies (see further below and our cookies policy).

How do we use your personal data?

When you book a tour with NGT Travel we will provide you with an Information Sharing Agreement (ISA) .  The ISA asks that you confirm you have gained consent from those whose personal data will be shared with NGT Travel. We ask that you read, sign and return the ISA to us. If you do not complete and return the ISA but do subsequently supply personal data to us, it will be deemed that you have provided explicit consent for the personal data to be used for the purpose(s) stated.

We have set out below a description of the ways in which we plan to your personal data and the legal bases we rely on to do so. We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

 

Marketing

Where you are a customer of NGT Travel or have made an enquiry with NGT Travel in the past, where we believe you may have a legitimate interest in our products, we may send you emails about our company and other companies in our travel group. If you do not wish to receive this information you can unsubscribe from these emails at any time. You will see an unsubscribe option clearly displayed at the bottom of our marketing emails or contact us directly on This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Who do we share your personal data with?

NGT Travel uses selected third-party providers for key services such as transportation, accommodation, meals and excursions. Where we share your personal data with a third-party provider we will only disclose your information to the extent that it is necessary to allow them to perform the services they provide to us.

NGT Travel has concluded Information Sharing Agreements with all key third-party providers however, you should note that certain providers have their own privacy policies. For these providers, we recommend you read their privacy policies so you can understand the manner in which they will handle your personal information. Please let us know if you require specific details of any third-party provides involved in your booking.

We collect and process personal data within the EEA. We may also need to transfer your personal data outside the EEA for the performance of our contract with you, depending upon the destinations to which you travel. For example, we may have to provide personal data to immigration authorities, agents or excursion operators in destination countries.

This may involve sending your personal information between different countries, including countries outside the EEA where controls on data protection may not be as strong as the legal requirements in the EEA. In such circumstances, your information may become subject to the laws of the jurisdiction(s) in which that service provider, or its facilities, are located.

Where personal data is transferred outside the EEA, we will ensure that one of the following applies:

  • The transfer is to a country determined by the European Commission as providing an adequate level of protection for personal data (including Privacy Shield for transfers to the US);
  • Where we use certain service providers, we may use specific contractual clauses approved by the European Commission which give personal data the same protection it has in Europe; or
  • One of the specific derogations provided in Article 49 GDPR applies.

How long will we keep your personal data?

We will only retain your personal data for as long as reasonably necessary for the purpose for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.     

To determine the appropriate retention period for personal data, we will consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes though other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Our telephone calls are recorded for quality and training purposes. They are kept for 3 months after which time they are deleted from our system.

How do we protect your personal data?

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

  • If you want us to establish the data's accuracy.
  • Where our use of the data is unlawful but you do not want us to erase it.
  • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
  • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Should you wish to exercise any of these rights, please contact our Data Compliance Officer by email on This email address is being protected from spambots. You need JavaScript enabled to view it. or by writing to us at WST Travel, Chiltern House, 181 Bristol Ave, Blackpool, FY2 0FA.

Cookies

Cookies are very small text files stored on your computer when you visit some websites. We use cookies to help identify the computer you are using so we can tailor your experience and remember where you are in the browsing process. You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website.

This website will:

  • Remember where you are in the browsing process

The following are not strictly necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

  • Offer Live Chat Support
  • Track the pages you visit via Google Analytics
  • Allow you to share pages with social networks such as Facebook (If available)

This website will not share any personal information with third parties.

Read Our Latest Blog Posts

  • Advice For Groups With Bookings

    At the moment we are being guided by this statement from STF & OEAP Please take a look for more information.

    As you will see, the advice only covers groups travelling until 16 April. However we understand that it is likely that this will be extended along with all social distancing measures.

    As we are sure you will appreciate this is an incredibly challenging time for everyone involved in educational travel. Information and policies are changing on an almost daily basis. At the moment we are awaiting updates from amongst others; the Department for Education, the Department for Business, Energy and Industrial Strategy, the Department for Transport, the Foreign and Commonwealth Office, ABTA, the School Travel Forum and some insurance companies, all of which has a bearing on the advice which we give all our groups and not just school groups. Consequently, if you are departing on or after 01 June we would very much appreciate your patience and forbearance whilst we wait to hear back from some or all of these organisations and are in a position to give you more constructive guidance and advice. Hopefully this should be within a matter of days.

    However for groups departing on or before 31 May we appreciate the urgency of you knowing what your options are so our staff will be in touch this week to discuss these with you.

    We are pleased to advise that the DfE have confirmed that they will accept all cancellation claims for groups travelling this academic year from all RPA members so if this applies to you, you may wish to start this process before we are able to contact you. Please take a look for more information.

    It is also worth mentioning that some schools and other groups have successfully claimed for the cost of cancelled trips using their own insurance so you may wish to try this before we are able to contact you.

    At Next Generation Travel our staff values and behaviours are guided and managed by the NGT TOGETHER words…

    NGT Together

     

    We truly hope that we can fully demonstrate our absolute passion to work with educationalists to deliver exceptional learning outside the classroom experiences, make the process as easy as possible and offer you real workable solutions to keep these valuable experiences in the school calendar.

    Written on Thursday, 23 April 2020 15:54
  • Statement from ABTA & STF

     

    STF           ABTA logo 1

    We are dedicated to bringing you the latest news and updates regarding travel. 

    Please find below a joint statement from the STF and ABTA as of March 13th 2020. Our current understanding of the situation regarding school trips is as follows:

    • The government has advised schools that they should not undertake international school trips at this stage. This is due to concerns that the schools would face significant challenges in making arrangements to ensure children’s welfare should adult supervisors or children be required to self-isolate. Schools will decide how to act upon this advice. If schools do cancel their trips, normal cancellation terms will apply.
    • Schools should contact either their own general insurers or the Department for Education as they may have some financial cover in place for this scenario. This is one of the areas we are seeking clarity on urgently, so we will update again as soon as we have more info.
    • The Government is not advising schools to stop trips within the UK so schools can proceed as planned if they wish. The Government is advising schools to refresh their risk assessments.Customers wanting to cancel must do so at their own cost, normal cancellation charges apply.

    https://www.gov.uk/government/publications/guidance-to-educational-settings-about-covid-19/covid-19-travel-guidance-for-the-education-sector

    Written on Friday, 13 March 2020 15:35
  • Brexit FAQ's

    Last edited 30.01.2020

     

    We now know that the UK will leave the EU at 23h00 (GMT) on 31 January 2020. Following Brexit we will enter a transition period which will run, at least, until the end of December 2020. During the transition period everything will remain the same and you can continue to travel as you do now.

    We will continue to monitor the information provided by travel industry experts, organisations like ABTA and the UK Government and pick out what we believe is relevant for you.

     

    Common questions about travel after 31 January 2020

     

    Will flights still operate?

    Yes. During the transition period, everything will stay the same until the end of December 2020 and flights will continue as normal. 

     

    Will my coach journey still operate?

    Coaches will still be able to travel to, from and around EU countries as usual. 

     

    Will trains from the UK to the EU still operate?

    Trains from the UK to the EU will continue to operate as usual. 

     

    Will we have to show our passports at each border?

    We do advise you keep passports handy when travelling throughout Europe, as you may be required to prove your right to travel at border crossings or security checkpoints.

    You can always check on https://www.gov.uk/foreign-travel-advice to find out more about visa restrictions for your destination.

     

    Will I need a new passport?

    Valid passports can still be used. You do not need to have six months left on your passport to travel to the EU. Your passport does however need to be valid for the whole of your trip. 

    If you are looking to travel to Europe from 1 January 2021, you will need your passport to both:

    • have at least 6 months left
    • be less than 10 years old (even if it has 6 months or more left)

    If you do not renew it, you may not be able to travel to most EU countries and Iceland, Liechtenstein, Norway and Switzerland.

    If you would like to know more take a look at the latest Government advice.

     

    Will I still be able to use a collective passport?

    Whilst the position as to the validity of collective passports for travel to the EU has not changed, if you are able to arrange for each traveller to have an individual passport which has the requisite validity, this may help to forestall any issues which might arise.

     

    Will I need a visa to travel to the EU after Brexit?

    No. UK travellers will not need a visa to travel to the EU after Brexit. 

     

    European Health Insurance Card and travel insurance

    The European Health Insurance Card (EHIC) allows any EU citizen to access state medical care when they are travelling in another EU country. UK registered EHICs will still be valid throughout 2020.

    ABTA has always advised when travelling to the EU and beyond, that it is important you take out travel insurance. Our tour price includes comprehensive travel insurance as standard. So, unless you advise us that your school or college has its own travel insurance and you wish to decline our insurance, you will automatically have insurance cover with us.

    For more information on our insurance go to:

    Galina Insurance Policy

    Further advice on travel insurance can be found at https://www.abta.com/travelinsurance

     

    Will my tour price change?

    If you have an existing booking with Next Generation Travel group brand:

    We have placed forward contracts for foreign currency so fluctuations in the exchange rate are highly unlikely to affect the price of your tour.

    Please note however that, if there is a change in legislation that will affect your overall tour price and which is out of our control, eg visa costs, surcharges, this cost would be passed on to you.

    As is always our policy at Next Generation Travel we will do our best to do the right thing to work with you to ensure your trip would continue.

     

    If you have not yet booked your tour:

    Due to our forward buying policy for foreign currency, we will work with you to ensure there is no or a low impact on pricing. The travel industry is reporting that the sensible advice is to book now to secure your booking on current currency rates.

     

    What is the law on price changes?

    If there are increases in transportation costs, taxes or fees chargeable for services post Brexit, the law says that package holiday providers, like Next Generation Travel, are permitted to increase their prices. However, we are pleased to confirm that there would be no change within 20 days of your departure and we would cover the first 2% of any price increase. In the unlikely circumstances that prices were to increase by more than 2% you may be asked to pay an additional fee however where the price increase is 10% or higher, you have the right to cancel and receive a full refund of all monies paid, except for any amendment charges.

     

    Will overall prices go up in the future?

    Tour prices in the future will always be open to normal market and economic fluctuations such as currency and service prices. Our foreign currency forward buying policy means we always look to protect customers from the impact of currency fluctuationsHowever, overall tour prices may in the future be affected by changes in legislation such as visa costs, surcharges etc. or increased cost in services such as flights or ferry crossings.

    At Next Generation Travel our experienced staff will always provide you with a tour price which is based either on the actual current rates for your service or estimated rates which are based on our extensive knowledge of the travel and industry. We will always communicate any price changes as they are given to us and have an open and honest pricing policy, which will ensure you should have no surprises later on.

    Data roaming

    Under EU rules, the cost of making calls, sending messages or using the internet on your phone in the EU is the same in the UK and this will continue after 31 January 2020. 

     

     
    ABTA
     
    Brexit Advice for Travellers
     
    Passport Office
     
    Check A Passport – to see if your passport is valid for your destination
    Passport Office FAQs
     
    Industry Articles
     
    What Does Brexit Mean for Travellers
    How Will Brexit Affect Your Holiday
     

     

    Written on Tuesday, 24 September 2019 14:44
  • Brexit – Update January 2020
    Written on Friday, 20 September 2019 15:29 Read more...
  • Take your students to a Panto this Christmas!
    Written on Thursday, 12 September 2019 10:15 Read more...
Latest Blogs

Galina Study Tours

Get in touch

Call 01253 441900
Email us here